- How long has the company existed?
- No annual accounts are due or filed yet. The full public record, including officer and person with significant control filings, is available from Companies House against that number.
- Can you show me a reference or a case study?
- No. We have no completed public engagements, and we will not describe hypothetical work as though it happened. What we can do is walk through a technical problem you are facing, in detail, on a call, before you commit to anything. That is a fairer test of a supplier this young than a reference would be.
- How many people work there?
- [TO CONFIRM: headcount to be stated once the company has a settled team size] We would rather leave this blank than round it up. Ask directly and you will get the current number in writing.
- Do you hold professional indemnity insurance?
- [TO CONFIRM: insurer, cover level and policy dates, to be published once the policy is in force] Until this line is filled in, treat it as not in place. If cover is a condition of your procurement process, raise it in your first email and we will confirm the position as it stands on the day you ask.
- Are you a data controller or a data processor?
- Both, in different contexts. For this website and for our own business contacts we are a controller. For personal data inside a client platform we are a processor acting on the client's written instructions, and we would expect to sign an Article 28 processing agreement before touching it. The split is set out in full in our privacy notice.
- Do you subcontract the work?
- Not without telling you first and naming who it would be. If subcontracting is ever proposed on an engagement it goes in writing, in advance, with the right for you to refuse.
- Is there another company using this name?
- Yes, and it is worth knowing. There are unrelated businesses trading under similar names in pharmaceutical chemistry and in mobile application development, including one at the vivanlabs.com domain. We are not connected to any of them. The company you are dealing with here is VIVAN LABS LTD of Watford, company number 17061582.